Operations Manager for Online Start Up

Our client is a start-up and is responsible for developing and operating a portfolio of technology “start-ups”. The Operations Manager’s primary responsibility is to ensure that all is running smoothly with portfolio companies as they gear up to launch, grow, or evolve. The position has varying degrees of general and broad oversight over end-to-end business operations – including finance, legal, facilities, and human resources. The position’s mandate is to support the VP, New Venture Operations by bringing order to chaos, solutions to problems, and a sense of control in a “so-much-to-do-so-little-time” environment.

They are Looking For:

We’re looking for someone with a good head on their shoulders and a “can do” attitude who can blindly follow instructions as easily as they can take initiative to figure out things on their own (and knows when to use each approach). We need a quick study, highly-organized, even keeled individual who thrives in a fast-paced, rapid growth environment. With previous experience and proven success in an operational, project management, or product management role, we need someone who is smart, energetic, reliable, exhibits good judgment, produces high-quality work and is undeniably a team player. Someone who understand number crunching.

Prerequisites:

• You must be highly-organized with a natural inclination towards keeping schedules, tracking charts, and documenting status updates on all initiatives; product management best practices are required.
• You must be an independent worker who knows which questions to ask, and when.
• You must have a “can do” attitude and strive toward get things done right, the first time.
• You must be passionate about learning and place tremendous value on learning from others.
• You must understand the “devil is in the details” and consistently exhibit a thorough work ethic.
• You must be a “people person,” unafraid to enter a room in which you know no one and exit with new relationships.
• You must be a “roll up your sleeves” type of person, willing to do whatever it takes to get the job done.
• You must have previous experience in a senior team leadership or key coordinator role, working with high-performance teams, internal experts, or external partners.
• You must be comfortable with legal, financial, and business development documents, as a result of exposure to these disciplines in previous roles.
• You must have 3-5 years project or product management experience.
• You must have previous experience in a “start-up” or emerging technology environment. You have built and grown businesses in the past.

Reporting Structure:

Direct: VP, New Venture Operations & Strategic Partnerships


Duties:

• Assume overall responsibility for business process management discipline within the Operations Group.

• Track progress on all items and produce regular reports to VP, New Venture Operations.
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• Work effectively in a “start-up” culture (nimble, lean, innovative, entrepreneurial, collaborative, and success-driven) and strike the right balance between disciplined process and fluidity.

• Exhibit critical thinking and maintain high-standards to ensure quality work at all times.
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• Work with VP, New Venture Operations, to develop an operational approach to portfolio company support which is streamlined and cost-effective and facilitates rapid execution of deliverables.
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• Act as primary liaison to our client’s Human Resources and external resources to develop an efficient and streamlined process for recruiting.
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• Act as primary liaison to our client’s Finance to maintain budget tracking and financial reporting for portfolio companies.
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• Act as primary liaison to our client’s Facilities to manage physical space and infrastructure requirements of portfolio companies, as needed.
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• Support portfolio company CEOs/GMs by bringing urgent business requirements to the attention of VP, New Venture Operations.
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• Be primarily responsible for researching and applying for appropriate tax credit and start-up funding programs available to portfolio companies.
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• Develop a solid working relationship with VP, New Venture Operations, that is built on trust.
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• Accept accountability for the New Venture Group’s success.

Compensation:

$ , plus benefits

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